Customer Experience in the Social Media Age

At Branding Innovations Today, we know the customer experience has changed. These days, using the social media networks to deliver the best in customer service is not simply an option; it has become a requirement. According to Twitter reports, customer service e interactions have increased 250%. In fact, two-thirds of all consumers are already using both Twitter and Facebook for their customer service. It is predicted that by the year 2020, 90% of all brands are going to be relying on social media in some capacity when it comes to their customer service and experience efforts.

Giving Clients the Best Experience

For customer loyalty, having a grasp on social media is more important than ever. With the advent of social media, things have changed considerably, so it is important that you are open to new options. Traditional customer loyalty programs are not what they used to be, as many people are discovering. Many businesses have built loyalty without such a program, including Amazon and Uber, both of whom have been game changers in their respective fields. Promote engagement with your clients, and you will see the results you want coming your way sooner.

Let us at Branding Innovations Today keep you informed of these changes and what has been happening over the years. You deserve a better life when it comes to helping your clients, and with the tips and tricks of the trade we share with you, it can finally be reality. Learn more here and now from us.

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